Refund policy
Iron Shea
We want you to feel confident trying Iron Shea. If something isn’t right, here’s how returns and refunds work.
Eligibility for Returns
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Returns must be requested within 30 days of delivery.
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Items must be unused, unopened, and in original packaging.
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For hygiene and safety reasons, opened or used products cannot be returned.
Non-Returnable Items
We do not accept returns on:
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Opened or used products
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Gift cards or digital items
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Items marked as final sale
How to Start a Return
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Email us at [your support email] with your order number and reason for return.
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We will provide return instructions if your return is approved.
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Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 7 days of delivery
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Include photos of the damaged item and packaging
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We will replace the item or issue a refund at no extra cost
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping charges are non-refundable unless the error was ours.
Exchanges
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We do not offer direct exchanges.
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If you want a different product, return the original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or credit card statement
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Contact your payment provider
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Then contact us at [your support email]
Contact Us
For questions about returns and refunds:
Iron Shea
Email: contact@ironshea.com
Website: ironshea.com